❓ Help Center
All answers to your questions about tbaje, right here
Whether your question is about account, payment, bonuses, mobile play, or live casino — you will find clear answers on this page.
When a question comes to mind while using tbaje, this FAQ page is your first stop. It covers everything from games not loading on mobile to the withdrawal process, account verification, live casino rules, and the terms of the welcome bonus. Every answer is written in plain language so both new and experienced players can understand easily.
Frequently Asked Questions
Browse the questions divided into five categories. If you cannot find your question, contact the support team.
Mobile Play
When cache and cookies build up in your phone's browser, pages open slowly. In Chrome or Firefox, go to Settings → Privacy → Clear Browsing Data and delete cached files, then open tbaje again. An outdated browser version can also cause this issue — keeping your browser updated is important.
If the connection is lost, the game automatically goes on pause. Once your internet is back, refresh the page — in most cases you will find your session still active. If any round was left incomplete, you can check the result in the game history section. If the problem continues, let support know.
Yes, there is no need to download a separate app. Open tbaje.lat in any modern browser on an Android or iOS smartphone and use the full site. The site is optimized for mobile browsers, so it will display properly on your screen.
tbaje works well on Android and iOS smartphones, tablets, and any desktop or laptop with a modern web browser. Chrome, Firefox, Edge, or Safari — all are supported. On very old operating systems or browsers, some features may not work correctly.
Easily. On Android Chrome, open tbaje.lat, tap the three-dot menu in the browser, and tap "Add to Home screen". On iOS Safari, tap the share icon at the bottom and choose "Add to Home Screen". After that you can open it with one tap, just like an app.
Withdrawals
To withdraw bonus funds, the wagering requirement must be met first. For example — if you receive a ৳1,500 bonus, after completing ৳37,500 in bets at 25×, the bonus winnings become withdrawable. Once the requirement is met, you can withdraw directly from your balance. The minimum withdrawal amount is ৳800.
At tbaje, withdrawal requests are generally processed within 5 to 30 minutes. If all details are correct, most requests are completed within this time. If you have to wait longer than expected, contact support via live chat or email.
No. For security reasons, tbaje only processes withdrawals to bKash, Nagad, or Rocket numbers registered in your own name. Sending to a third-party wallet is not possible. If your wallet number is not already linked to your account, update it through support.
Yes, tbaje's payment processing runs 24 hours a day, seven days a week. Whether it is night or a holiday, withdrawal requests to bKash, Nagad, or Rocket are processed in the same 5–30 minutes. However, if a mobile banking service has its own scheduled maintenance, there may be a slight delay.
Account Verification
Account verification is necessary for two main reasons — to ensure the security of your account and to check whether the same person is using multiple accounts. It maintains fair play and prevents bonus abuse. Without verification, large withdrawals may be blocked.
A National ID card (NID) is the easiest and most widely accepted document. A passport or driving licence can also be submitted. The image must be clear and readable — blurry or damaged images are not accepted. If all four corners are visible, verification is faster.
All documents you send are protected through SSL encryption. They are used only for verification purposes and are not shared with any third party. tbaje treats the protection of personal information as the highest priority.
Verification is typically requested before a first large withdrawal or when unusual activity is detected on the account. It may also be required sometimes when claiming a bonus. Completing verification in advance avoids extra delays at the time of withdrawal.
The reason for rejection will be communicated by support. It usually happens because the image is unclear or the details do not match. Take a clear photo and resubmit. If there is still a problem, email [email protected] or contact the team via live chat and someone will help you.
Live Casino
In live casino, a video stream is broadcast in real time from a studio or a real casino. On the other side of the screen, a trained dealer deals cards or spins the roulette wheel. You select an amount in the betting area on screen and place your bet. You see the result in real time, and in some games you can also chat.
Yes, tbaje's live casino games can be fully played in a mobile browser. With a stable internet connection, the video stream runs smoothly. A 4G or Wi-Fi connection gives the best experience. Higher data usage is normal, so using an unlimited plan is better.
In roulette, a wheel is divided into numbers from 0 to 36. You can place bets on a specific number, on red or black, on odd or even, or on groups of numbers. The dealer spins the ball and the slot it lands on is the winning number. A straight bet on a single number pays the most, but the chance of winning is also lower.
In baccarat there are two hands — Player and Banker. You place a bet on either one or on a Tie. Each hand is dealt two cards; the hand closest to 9 wins. 10, J, Q, and K have a value of zero and Ace has a value of 1. The rightmost digit of the sum of two numbers is the hand's value — for example 7+8 = 15, so the value is 5.
Welcome Bonus
Wagering is calculated only on the bonus amount, not on the deposit. Example: if you deposit ৳1,000, you receive a ৳1,500 bonus at 150%. Completing ৳1,500 × 25 = ৳37,500 in bets makes the bonus winnings withdrawable. The deposit and bonus are not multiplied together.
Slot games generally count in full toward bonus wagering. Some live casino games may count partially or not at all. To see the exact list, check the bonus terms section in your account or ask support. Confirming before starting a game makes planning easier.
No, the welcome bonus is available to each player once only — on the first deposit. If the same person tries to claim the bonus repeatedly by opening multiple accounts, all accounts may be closed. Once new registration at tbaje is complete, the 150% bonus is activated on the first deposit.
Yes, every bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus and any winnings from it may be removed. The expiry of an active bonus can be seen in the bonus section of your account. If you keep playing on time, meeting the requirement is not difficult.
tbaje's welcome bonus goes up to ৳20,000. For example, if you deposit ৳28,000 or more, the 150% bonus will be ৳20,000 and the total balance will be ৳48,000. Even if you deposit more, the bonus will stay at the ৳20,000 limit.
Still have questions?
Our support team is here for you seven days a week, around the clock — in Bengali and in English.
Live Chat: chat directly from any page on the site
Email: [email protected]