The protection of your data is our priority
This privacy policy describes in detail how your personal information is collected, used, and kept secure on the tbaje platform.
1. Introduction
tbaje ("we", "us") operates a safe and trusted online entertainment platform for users in Bangladesh. We take the privacy of our users ("you", "your") very seriously. This privacy policy explains what personal information is collected when you use tbaje's website and services, how that information is used, with whom it may be shared, and what control you have over your data.
By creating an account on tbaje or using our services, you are considered to have agreed to the terms of this privacy policy. If you have any questions, please contact us.
2. What information we collect
tbaje collects only the information needed to provide you with quality services. The different types of information are described below:
2.1 Information you provide directly
- Full name, username, and password
- Valid email address
- Mobile number (primarily for bKash, Nagad, or Rocket verification)
- Date of birth (for age verification — only those aged 21 or above may create an account)
- National ID card or passport number (when identity verification is required)
- Payment details such as bKash number, Nagad number, or Rocket number
2.2 Automatically collected information
- IP address and device identifiers
- Browser type, operating system, and device model
- Time of site access, session duration, and list of pages visited
- Usage data collected through cookies and similar tracking technologies
- Referral URL — meaning which source you came from to reach tbaje
2.3 Transaction-related information
- Deposit and withdrawal amounts and methods (bKash, Nagad, or Rocket)
- Transaction date, time, and reference number
- Bonus usage history and wagering activity
- Gaming history and betting records
3. Purpose of using your information
tbaje uses your information for the following legitimate purposes:
3.1 Providing and operating services
- To create, manage, and secure your account
- To process deposits and withdrawals (via bKash, Nagad, Rocket)
- To provide and manage bonuses and promotional offers
- To provide customer support services
3.2 Security and fraud prevention
- To detect and block unauthorized access to accounts
- To monitor financial fraud and suspicious activity
- To verify your identity and confirm your age
- To take action against the creation of multiple accounts
3.3 Improvement and personalization
- To recommend games and offers based on your preferences
- To analyze and improve platform performance
- To resolve technical issues and improve the user experience
3.4 Communication
- To send transaction notifications and confirmation messages
- To inform you of security alerts and account-related updates
- To send promotional emails or messages with your consent
4. Sharing information with third parties
tbaje never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service partners
Payment processors (bKash, Nagad, Rocket) and technology service providers will receive only the information necessary to carry out their work. They are required to operate according to our guidelines and are bound by confidentiality agreements.
4.2 Legal obligations
If there is a legal order, court directive, or valid request from a competent authority, information may be disclosed under legal obligation. In such cases, tbaje will make every effort to notify you in advance where possible.
4.3 Business changes
In the event of a merger, acquisition, or asset sale, user data may be transferred. In such situations, the new party will also be required to follow this same privacy policy.
5. Cookies and tracking technology
tbaje uses cookies for various purposes. Cookies are small text files stored on your device that help improve the functionality of the platform.
5.1 Essential cookies
These cookies are necessary for the basic functionality of the site — such as maintaining your login session, ensuring secure transactions, and detecting fraud. Without these cookies, tbaje may not function properly.
5.2 Functional cookies
These cookies remember your preferences, language settings, and previous session data so that an improved experience can be provided on your next visit.
5.3 Analytics cookies
These cookies help analyze patterns of site usage and determine which areas need improvement. This data is analyzed in aggregated form and no individual user is identified.
You can delete or block specific cookies at any time from your browser settings. However, blocking essential cookies may prevent the platform from functioning properly.
6. Data security measures
tbaje applies industry-standard security practices to protect your information. Our security infrastructure includes the following:
- SSL (Secure Sockets Layer) encryption — all data transmission between the website and users is encrypted
- Sensitive data stored using AES-256 encryption technology
- Two-Factor Authentication support
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Restricted staff access — only authorized personnel have access to personal data
- Secure data centers and backup systems
7. Data retention period
tbaje stores your information only for as long as necessary. The general policy is as follows:
7.1 Active accounts
All necessary information is retained for as long as your account remains active. This information is essential for providing services and ensuring account security.
7.2 Closed or inactive accounts
Even after an account is closed, financial records and identity verification data are retained for a specified period. This is due to legal and regulatory requirements.
7.3 Legal claims
Information required for the resolution of any legal dispute or claim will be retained until the relevant matter is resolved.
Once the specified retention period ends, your information is securely deleted or anonymized so that you can no longer be identified.
8. Your rights
As a tbaje user, you have the following rights regarding your personal information:
8.1 Right to access
You have the right to know what information we hold about you. If you contact us, we will provide you with a copy of your data.
8.2 Right to correction
If any of your information is incorrect or incomplete, you have the right to have it corrected. Data can be updated through your account settings or via support.
8.3 Right to request deletion
In certain circumstances, you may request that your information be deleted. However, some data may need to be retained for legal, regulatory, or security reasons.
8.4 Right to object to processing
You may withdraw your consent to receive marketing messages at any time. This can be done via the "unsubscribe" option in emails or by contacting us directly.
8.5 Right to data portability
You may request your data in a structured and commonly usable format.
9. Protection of minors
tbaje strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect or process personal information from anyone under the age of 21.
If we discover that a minor has been registered by mistake, that account will be closed immediately and all associated data will be securely deleted.
If you become aware that a minor is using tbaje, please let us know.
10. Changes to the policy
We reserve the right to update this privacy policy at any time. If any significant changes are made:
- The updated policy will be published on this page and the "last updated" date will be changed
- For significant changes, a notification will be sent to your registered email
- Continued use of the platform after changes will be considered as consent to the new policy
- If you object to the revised policy, you always have the right to close your account
We recommend that you check this page regularly and stay updated on the latest policy.
Contact us
If you have any questions, concerns, or requests regarding the privacy policy, please contact us. Our support team can assist in both Bengali and English.
Log in to tbaje and speak directly with support via live chat.